What personal information about customer do we gather?
The information we learn from our customers helps us personalise and continually improve your shopping experience at our shop. Here are the types of information we gather.
Information you give to us
We receive and may store any information you enter on our website or give us in any way. We use the information that you provide for such purposes as responding to your requests, fulfilling orders, customising future shopping for you, improving our store features and communication with you.
We receive and store certain types of information whenever you interact with our website. For example, like many websites we sometimes use “cookies” and we obtain certain types of information when you Web browser accesses our website. (See section “What about cookies” below)
To help us make e-mails more productive to improve service and your shopping experience, we may sometimes send you newsletters of our services and products, notifications of changes to our policies and other confirmations. If you do not want to receive e-mails from us, other than order notifications and receipts, please adjust your “Subscription” preferences by logging into your account.
What about cookies?
Cookies are alphanumeric identifier text files that we transfer to your computer’s hard drive through your Web browser to enable our systems to recognise your browser and to provide features such as storage of items in your Shopping Cart between visits.
Do you share the information you receive?
We respect your privacy and appreciate your business. At no time do we ever provide your account contact or payment information to any third party vendor, associate or service provider unless absolutely necessary in order to complete your transaction and order (for instance a shipping company will need your address).
How secure is information about me?
We work to protect the security of your information during transmission by using Secure Socket Layer (SSL) software, which encrypts information you provide to us for purchasing of our products. As with any website, it is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when finished using a shared computer by clicking the “Log off” link located at the bottom of the page.
Which information can I access?
We give you access to a broad range of information about your account and your interactions with us for the limited purpose of viewing and in certain cases updating that information.
Conditions of use, notices and revisions
If you choose to visit our shop, your visit and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, arbitration of disputes and application of the laws of Australia. If you have any concerns about privacy of your personal information as used and collect within our website please send us a thorough description by clicking on the “Contact Us” link and we will try to resolve it. Our privacy notice and the conditions of use may change over time. We may e-mail periodic reminders of our notices and conditions unless you have instructed us not to, but you should check our website frequently to see recent changes. Unless stated otherwise our current Privacy notice applies to all information that we have about you and your account. We stand behind the promises we make, however and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.